Frequently Asked Questions
Cosmetics
When do products expire?
Our products have a recommended consumption date of six months once the product has been opened :)
On the packaging you will see the PAO symbol for your product with a graphic in the shape of an open cosmetic jar with a number of months printed on it, in our case 6. Don't waste another second to pamper yourself from head to toe.
Can I use Man Refresh on atopic or allergic skin?
Some of the Man Refresh products have not been formulated for atopic skin either, we know that many people get very good results when formulated with natural ingredients that are gentle on the skin .
On the other hand, if you have been diagnosed with any allergy, we recommend that you consult the INCI of each product, which you will find in the ingredients section, to check the ingredients they contain . By clicking on it you will also see an explanation of each one. However, most of the time these allergies are food-related and not skin-related, so in case of doubt we advise you to consult your specialist, although you can also send us an email with your query. For us, health comes first.
Are the products suitable for vegans?
Of course! For us, taking care of the planet and all the fauna and flora that lives on it is our goal, which is why Man Refresh products have labels and do not contain any ingredients of animal origin .
Man Refesh cosmetics are ideal for complementing a vegan lifestyle. The ingredients we use in the formulation of our products come from plants, algae, fruits, nuts or cereals, among other ingredients of plant origin, naturally! We believe that if you take care of the planet, it takes care of you, which is why we believe in environmentally conscious, sustainable and transparent cosmetics.
Is it suitable for women?
Man Refresh products are suitable for everyone. We wanted to focus on sporty men but really all our products can be used by all kinds of people.
The products are unisex , a man can apply any of our products just like a woman and notice their benefits and properties .
Are the products suitable for boys and girls?
Of course! Man Refresh products are suitable for boys and girls aged 3 and over.
As a rule, we do not recommend Freshly for children under 3 years of age, as babies' skin is more fragile, so the mildest ingredients should be used, as specified by European legislation.
Shipping
Where do we ship?
We ship to the vast majority of countries in the world.
¿Ofrecéis gastos de envío gratuitos?
Sí, el Envío Estándar es una cortesía de la marca y será completamente gratuito para todos los pedidos superiores a 75,00 € con destino a España. Para envíos europeos, la cortesía de envío gratuito se activará al superar el importe mínimo establecido para cada región en el carrito de compra.
What do I do if I am away from my delivery address during delivery?
A first delivery will be made and if you are absent at that time, the branch that delivers to your area will try to contact you to arrange a second delivery or to see how they can deliver it to you. If for some reason they have not been able to contact you to arrange delivery, you can write to us at Hola@Manrefresh.com or you can contact us here so that we can provide you with contact information or help with whatever is necessary.
What happens if my delivery address is incorrect?
If you find any incorrect information, you can modify it by sending us an email to Hola@ManRefrsh.com if the order has not yet left our facilities. Please note that if your order has already left our logistics centre, this process may increase the delay in delivery. Don't forget to check all the fields carefully!
Can I pick up my order at a delivery branch or collection point?
Before finalising your order, you only have to choose the 'pick-up point' delivery option and select the one that is most convenient for you. The logistics company will inform you by SMS or email that your order is available for collection at the delivery point.
Customs
There may be delays due to a customs inspection. This does not usually happen, but there may always be an inspection and this causes the shipping time to take a little longer.
Payments
What payment methods do you accept?
Payment for your order can be made by Visa, Visa Electron, MasterCard, American Express, PayPal (also in installments) and Cash on Delivery . If you select payment by card , you can enter all your card details in the secure payment section Checkout. To make the payment via PayPal , select this payment method and click on "Complete order". You will then be redirected to the PayPal page to proceed with the payment. If for any reason you are unable to complete the order, please call us at (+34) 6973837373 or write to us at Hola@ManRefrsh.com, we will be happy to help you.
Can I pay by cash on delivery or by bank transfer?
We confirm that we do have cash on delivery , and it is very easy. You just have to select this payment method when placing the order and you will pay in cash at the time of delivery. Remember! It is very important that you try to have the exact amount to avoid difficulties in delivery due to the availability of the change. I must also inform you that cash on delivery is a little more expensive due to the logistics involved.
¿Los precios muestran los impuestos incluidos?
Sí, todos los precios visibles en nuestra tienda online ya incluyen el 21% de IVA correspondiente. No encontrarás sorpresas ni cargos ocultos al finalizar tu compra.
Orders
Can I exchange a product or return some of the products?
If you have ordered the wrong product or have tried it and it does not quite fit you, write to us at Hola@Natural-Refresh.com or send us a message through the WhatsApp app here and we will advise you so that you find the product that suits you.
How can I return a product?
A) If you have a customer account, log in and select the order and the products you want to return. After confirming the return, you will receive the code with the following steps by email. B) If you do not have a customer account or want to make an exchange, fill out this form or write to us at Hola@Natural-Refresh.com or send us a message through the WhatsApp app here explaining which products you want to return. The Customer Love team will be happy to help you. 2. Prepare the package and deliver it to any post office along with the code that we will provide you with. There will be no cost to you! 3. We will manage the refund as soon as we receive it at our facilities and we will notify you by email.
What happens if the product is defective or does not match your purchase?
Total guarantee! We will take care of the entire process in a very easy way and at no cost to you. We want you to be 100% satisfied with Natural Refresh.
Write to us at Hola@Natural-Refresh.com or send us a message through the WhatsApp app here with your order details and tell us what happened so we can resolve it quickly.
